Refund Policy

RETURN & REFUND POLICY

Simple. Transparent. Guaranteed.

At, we are committed to ensuring you love what you ordered.
If something isn’t perfect, here’s how we handle returns and refunds, with a 30-day money-back guarantee.

🚫 CANCELLATIONS

Orders cannot be cancelled once they have been shipped.
If your order has already been dispatched, you will need to wait for delivery and then start a return (if eligible).
Please check your order details carefully at checkout.

✅ RETURN ELIGIBILITY

You have 30 days from the delivery date to request a return.

To qualify:

Items must be new, unworn, and in original condition
Tags and packaging must be intact
You must include the order number or confirmation email
A valid reason for the return must be provided

📮 RETURN SHIPPING – TRACKED SERVICE REQUIRED

All returns must be shipped using a tracked postal service.
This protects both you and us.

Returns without tracking will not be accepted or refunded
Tracking details must be shared with our team after shipping
You are responsible for return shipping costs (except for defective items)

🚫 NON-RETURNABLE ITEMS

For hygiene and compliance reasons, we do not accept returns on:

Final sale or clearance items (final sale – no refunds)
Swimwear, underwear, or earrings
Customized or made-to-order items
Gift cards or downloadable digital products

💳 REFUNDS

Refunds will be processed:

Within 8–12 business days after receiving and approving the return
Using the original payment method

Shipping fees are not refundable, unless the order was incorrect or the item defective.

If the returned item does not meet the required conditions, we may refuse the return or issue a partial refund at our discretion.

⚠️ DEFECTIVE OR WRONG ITEMS

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery at info@miloretti.com
Include your order number and clear photos of the issue

We will resolve the problem quickly with a replacement.
Your legal rights under Italian consumer law remain valid.

Multiple orders of the same item:
If you order several copies of the same product, only one item is eligible for return. Additional identical items are not returnable.

HOW TO REQUEST A RETURN

All return or exchange requests must be submitted exclusively through the contact form on our website.
We do not process requests via email, social media, or other channels.
This ensures your request is properly registered and handled promptly.

POLICY UPDATES

We reserve the right to modify or update this Return & Refund Policy at any time without notice.
Any changes take effect immediately once published on our website.
We encourage you to check this page periodically to stay informed.

QUESTIONS?

We’re here to help.

📧 Email:
⏱ Response time: 1–2 business days